RB&T Mission Statement:  
As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.

Position Summary:  
The Office Manager is responsible for the day-to-day retail operations and management of the office, along with leading a high-quality performance from the team that reports directly to them.  The Office Manager also meets the needs of our customers by providing unmatched customer service, which may involve being cross-trained in multiple positions.

Essential Duties and Responsibilities: 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:
-    Efficiently identify all of the customer’s needs by building relationships and maintaining knowledge of both personal and business products.
-    Answer incoming calls, whether externally or internally 
-    Professionally, courteously, and promptly greet and acknowledge all customers that walk into the Office
-    Maintain relationships with customers brought in by Relationship Managers
-    Responsible for training, scheduling, and assigning work of subordinates
-    Resolve customer complaints in a professional and courteous manner 
-    Market and publicize new and existing products and services introduced by the bank 
-    May represent the Bank in various community functions with a high level of integrity and professionalism
-    Responsible for daily payment decisions
-    Responsible for accuracy and completion of certain audits to include: weekly, monthly, quarterly and surprise audits as needed
-    Review and approve weekly time attendance reports for subordinates
-    Follow policy and procedures, and support Management’s decisions and goals in a positive, professional manner.
-    Be familiar with, promote, and refer all other lines of business within the bank to include but not limited to:  River Mortgage Services, River Cash Management, River Financial Services, and all other products offered related to merchant services, credit cards, and electronic banking.
-    Must be able to perform the duties of a Customer Service Representative to include, but not limited to:
o    Open and close all account types, while preparing the proper documentation
o    Initial gathering and understanding of proper identification/documentation of the requirements to open a new account or make changes
o    Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes
o    Maintain confidentiality of all customer records, accounts and transactions
-    Dependent upon experience, the following duties of a Relationship Manager to include, but not limited to:
o    Meet and communicate with applicants to determine their needs
o    Take loan applications & review creditworthiness
o    Review, authorize, and recommend personal and commercial loans
-    Branch Security Officer duties to include ensuring safety and security of customers, employees and branch assets *this role can be assigned to another officer within the office* 
-    Prepare necessary reports, perform various clerical duties and/or miscellaneous projects as assigned by Management
-    Occasionally may be required to assist the teller line